Start saving time
Dealer partners of CGI, PGT Custom Windows & Doors, and WinDoor brands now have access to the PGT Innovations ServiceNow management system to enter Field Service requests.
What is ServiceNow?
ServiceNow is an easy-to-navigate online system that offers several beneficial features, including:
An intuitive, system-led field service submission process
A centralized location for all your open and resolved CGI, PGT Custom Windows & Doors, and WinDoor field service requests (Coming soon for CGI Commercial)
Instant tracking number assignment
24/7 access to the most up-to-date status of field service requests
Notification emails regarding status changes
How to access ServiceNow
ServiceNow can be accessed via the following URL: pgtinnovations.service-now.com
Dealers in need of login credentials can request a username and password by contacting our Field Service Office Team at (941) 480-1600 x.23005. Please allow up to 48 hours for a login to be generated.
Get familiar with ServiceNow
If you’re new to the system – or just need to refresh your memory – our How-To Guide will help you navigate through the steps for using the most common features of ServiceNow.
Click here to download the How-To Guide
For any questions regarding this helpful new system, please contact the Field Service Office Team at (941) 480-1600 x 23005.