ServiceNow

Start saving time

Dealer partners of CGI, PGT Custom Windows & Doors, and WinDoor brands now have access to the PGT Innovations ServiceNow management system to enter Field Service requests.

 

What is ServiceNow?

ServiceNow is an easy-to-navigate online system that offers several beneficial features, including:

An intuitive, system-led field service submission process

A centralized location for all your open and resolved CGI, PGT Custom Windows & Doors, and WinDoor field service requests (Coming soon for CGI Commercial)

Instant tracking number assignment

24/7 access to the most up-to-date status of field service requests

Notification emails regarding status changes

 

How to access ServiceNow

ServiceNow can be accessed via the following URL: pgtinnovations.service-now.com

Dealers in need of login credentials can request a username and password by contacting our Field Service Office Team at (941) 480-1600 x.23005. Please allow up to 48 hours for a login to be generated.

 

Get familiar with ServiceNow

If you’re new to the system – or just need to refresh your memory – our How-To Guide will help you navigate through the steps for using the most common features of ServiceNow.

 

Click here to download the How-To Guide

 

For any questions regarding this helpful new system, please contact the Field Service Office Team at (941) 480-1600 x 23005.

 

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